Colliers International (Colliers), together with its subsidiaries, affiliates and related companies, is a leading global provider of real estate services.
Your privacy is very important to Colliers. Colliers is committed to safeguarding your privacy. It is our belief that you should understand how we use any information that you provide to us and, furthermore, that you should have the right to control the use of that information. We take our responsibility to protect the personal information provided to us seriously and the following explains how we do that.
For the purposes of the European General Data Protection Regulation (GDPR), Colliers or another related company, affiliate or subsidiary of Colliers acts as the data controller of Personal Information (see defined below) provided in the course of your visit to the website and interaction with Colliers.
WEBSITE
In using the varied features of our website, you may occasionally provide personal information, such as your name, your contact information, or other information about yourself by which others may identify you (Personal Information), to Colliers, our service providers, or other businesses which you may contact while visiting our site. You expressly agree that Colliers and these other entities may use this information and other technical information about your use of this website to tailor their presentations to you, to facilitate your movement through this website, or communicate separately with you (subject to any applicable local laws relating to such communications). However, we will never intentionally provide any of your Personal Information to other companies or individuals not listed above (Third Parties) without notifying you and seeking your individual consent at the time of such data collection or transfer if your Personal Information is to be shared with a Third Party.
COOKIES
As part of offering customised and personalised on-line services, Colliers uses cookies to store information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies allow Colliers to provide you with a more personalised experience when you visit our sites, to customise the information that you receive as part of the monthly newsletter and to be able to contact you when we have properties or information that you have requested.
Cookies from Colliers can only be read by Colliers. If you choose to disable cookies in your browser, you will still be able to access most of the areas on our website. However, please note that if you disable all cookies using your browser certain features of the website may not be available.
COLLECTION OF PERSONAL INFORMATION
We may collect Personal Information from you through your use of the website, when you request information from us, when you engage us for services. We may request, and collect from you, Personal Information and other information. Depending on the information or services you request, we may ask you to provide your name, phone numbers, address, email address, passport details, and other such Personal Information.
In addition to the Personal Information you knowingly provide to us, we may collect, via the website, the domain names and IP addresses of visitors, along with usage statistics relating to the websites.
We may also collect Personal Information through our website or the website of our affiliates – for example names, addresses or email details or following meetings with staff or business contacts, such as exchanging business cards or collecting information at conferences or business events or in connection with the services we provide or that we use to validate your identity for regulatory and compliance purposes.
Colliers’ primary goal in collecting Personal Information is to provide you, the user, with a customised experience on our network of sites. This includes personalised services, interactive communications, online transactions and many other types of services, most of which are completely free to you. In order to provide such services free of charge, we display advertisements. By using this Personal Information, Colliers is able to deliver more relevant advertisements and content, and hence a better service, to you. Colliers may conduct research on our users’ demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files or from surveys. We do this in order to better understand and serve our users. This research is compiled and analysed on an aggregated and anonymised basis.
We seek to retain your Personal Information only for as long as is reasonably necessary for the purposes for which it was collected – or as otherwise required by applicable law.
You can ask us for a copy of the information we hold about you, and you can also ask us to correct any incorrect Personal Information that we hold about you, so that it is accurate and up-to-date or to delete this Personal Information by contacting us at mena@colliers.com
HOW DO WE USE PERSONAL INFORMATION?
For the purposes of Personal Information protected under the GDPR, Colliers will act as a data controller and will only process your Personal Information for a lawful purpose or where, if directly collected through our Website where we have obtained your consent for the purpose of the collection and processing of that data.
Where we rely on our legitimate interests, this means that we use Personal Information to run our business and to provide the services we have been asked to provide. We only collect information that has been supplied voluntarily, you do not have to provide us with Personal Information. However, if you do not provide us with information we need by law or require for doing work, we may not be able to offer certain products and services.
CLIENT RELATIONSHIP MANAGEMENT
We operate a client relationship management email mailing list program, which we use to inform clients and other contacts about our services, including our publications and events. Such marketing messages may contain tracking technologies in order to track subscriber activity relating to engagement, demographics and other data, and to build subscriber profiles.
If you would like to cease receiving marketing materials from us at any time, please let us know directly by contacting us at mena@colliers.com.You can also change your preferences for receiving our marketing emails and legal updates from us at any time, and you can unsubscribe by following the instructions specified in our marketing emails or via the websites.
SHARING YOUR PERSONAL INFORMATION
If you tell us you wish to attend an event, your name and organisation may appear on a list which we provide to other delegates at the event. We may also take photographs and video of our events, and this may result in your image being captured and used in the course of reporting on the event (e.g. via social media or other means). If you are a GCC Resident and can be expressly identified in such image, we will seek your permission directly before reproducing such image. Again, you may contact us at mena@colliers.com if you wish to withdraw any consent to have your image at one of our events reproduced in any way.
Kindly note we have procedures in place to ensure the protection of Personal Information. These procedures include putting steps in place to ensure that all such entities keep any Personal Information we collect from you confidential and secure and only use it for the purposes that we have specified and communicated to you. In relation to sharing your data with other Colliers offices around the world and in the Middle East region (currently, in the United Arab Emirates, Egypt, Qatar and Saudi Arabia) or any other third parties, we will only disclose your information where you have given your consent or where we are required to do so by law or by local authorities, or where it is necessary for the purpose of, or in connection with legal proceedings or in order to exercise or defend legal rights or when Colliers believes in good faith that disclosure is legally required and necessary to protect Colliers’ rights and property.
We may share your Personal Information with our employees and consultants who require it to perform their jobs, organisations that support the products or services we provide to you, anyone you give us permission to share it with or official bodies to detect and prevent criminal activity e.g. money laundering, theft, fraud, terrorism, cybercrime.
CONFIDENTIALITY
The information you provide may be confidential, and we will maintain such confidentiality and protect your information in accordance with this privacy policy, our professional obligations and applicable law. We do not sell, rent, distribute, or otherwise make, Personal Information commercially available to any third party. We may share information with our service providers for the purposes set out in this privacy policy.
WHAT SHOULD YOU KNOW ABOUT PRIVACY OF YOUR PERSONAL INFORMATION
Please keep in mind that whenever you disclose Personal Information online – for example on message boards, through email, or in chat areas – that information can be collected and used by others. In short, if you post Personal Information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
PLEASE REMEMBER THAT NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED TO BE 100% SECURE. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION, COLLIERS CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US AND YOU DO SO AT YOUR OWN RISK. ONCE WE RECEIVE YOUR TRANSMISSION, WE MAKE OUR BEST EFFORT TO ENSURE ITS SECURITY ON OUR SYSTEMS.
Individuals in Europe have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) data portability. If you wish to exercise one of the above-mentioned rights, please send us your request via email to mena@colliers.com.
If you need to make a complaint about our handling of your Personal Information, please contact us directly at mena@colliers.com. If you are unhappy with how we deal with your complaint, you can contact your Country Data Protection Authority, if applicable.
We may make changes to our privacy policies and procedures to implement improvements and refinements from time to time. If we make material changes to this privacy policy, a revised version of the policy will be made available on this site and you will be asked to provide your consent to such policy.
If you have any questions about this privacy policy, or our processing of your Personal Information, please contact us on mena@colliers.com.
Al Shafar Tower 1
12th Floor Suite 1204
Barsha Heights
P O Box 48817 | Dubai
United Arab Emirates
Tel: +971 4 453 7400